5

I cannot express how great this company really is... Logan and his Team are amazing. They will do anything to help and fix your vehicle needs and problems. I use them for every oil change and auto repair. I drive from Eugene just because they are the best.

1

Extremely mean, unprofessional people. 11/16/19. Brought my car in for a transmission flush and was ignored as soon as I came into the shop. After getting a call they didn’t have the filter they needed (and that they would order it) I came to pick up my vehicle. No one spoke a word to me (even after trying to get someone’s attention and ask them) about if they would order the filter/when I should come in to actually get it done. I waited about 5 days before calling and asking if the filter had every been ordered. The man I talked to the first time said “he had to check (if they could order the filter)” uhhh okay fair. He said he’d call me back. Waiting....waiting... they forgot again. Called back trying to explain, Jacob answered the phone and was extremely rude and said “life goes on” when I said I never received a call/or explanation. It was very obvious they don’t care about keeping customers or doing anything more serious than a basic oil change. Nasty people, with a bad record.

5

Great service, good people, always a pleasant experience when I go there.

4

These guys are great. When they change my oil, they make sure my other fluids are good and always show me what they look like before recommending any other services.

5

This is my favorite Lube Spot. I just love The care I get from my Car Care Professionals. They leave me satisfied every single time.

5

Super quick. Super friendly. Extremely happy!!

1

I took my car there for a water leak. They said it was the water pump. They Installed a new one $260.00 When I got home it did the same thing. When I took it back it was raining. They said bring it back when it was dry. What the he'll was that.

1

This is for the Mall location only. I actually loved this place when Andrew (tech now at Garden Valley DCP location) worked there. I wasted 4-FOUR- HOURS there Fri, told a 1-hr. job, and to wait. Previous visit told 1-hr, took 2; so I walked to Walgreen's and meandered about before returning an hour later Fri, to find they hadn't even started. However, Gilbert is an awesome technician I rarely get, has distinguished customer service values above and beyond anyone currently at that shop. I am seeking another place to get my car serviced. My time and money would/should be welcomed somewhere else.

2

This business, has gone through a lot over the years. The original owner having committed a crime was placed in prison, why the company floundered to stay in business. The one thing I find about this particular business is the lack of professionalism. why the job is done adequately, it does not look very professional the way they go about doing things. There's no structure and how things work there. You can go in one day and be treated differently than the very next day with a different vehicle, all based on the person that is there. The training from the management must be poor since this is not transmitted between the employees. I have seen about one in 10 employees, that look professional and the job they're doing. There seems to be a high employee turnover, as there's always different people there. Which is probably why the training to be professional is difficult. I also noticed the procedure in checking the oil age did the oil change. The mechanic after changing the oil asked me to start the vehicle and pulled the oil dipstick, ( no not the transmission stick) and checked the oil why the vehicle was running. I usually do all my own work on my vehicles and I was astounded to see how they were checking the oil. Another guy came over and had me turn off the vehicle and then checked the oil himself realizing what his worker had done. This again is a pretty simple thing if you've ever worked on cars, you learned that a check oil. The confidence building is not there for sure because their employees seem like they worked at McDonald's a week ago and now want to be a auto mechanic.

5

Superior, prompt, and trustworthy service. The urgent care for your mechanical issues. The manager Nick was so helpful and kind. So rare!! Thankful to have found my way in. Highly recommended 👍

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